Technical support en maintenance
- To renew your support contract, please email us at firstname.lastname@example.org
- Copernicos provides technical support and maintenance to customers who own a current technical support plan. All new non-student licenses include an annual support contract.
- Maintenance includes access to all updates that are made available on the Copernicos website
- Technical Support is provided on-line by MS-Teams or email and includes software installation support, troubleshooting, and general “how-to” questions.
- Our support team is available Monday through Friday, 9:00 am to 5:00 pm CET, except on holidays.
- Renewal and Reactivation: Maintenance and support contracts can be renewed yearly to stay current. If they expire, reactivation is required to continue the contract.
- Reactivation includes both getting the software up to the current version as well as maintenance and support for the next year, starting from the day the contract is reactivated.
Request technical support
Technical support on-line by MS-Teams and email is available to customers who have purchased software or an annual support plan within the last year.
Please have your registration number available.