“We have a lot of complex systems around us. These systems are there for our convenience, security, to get somewhere, to meet our needs. People operate and control these assets or can influence them directly or indirectly. How these assets are perceived by the ones concerned, determines how well these systems perform. I call myself a ‘treasure-digger’ because I am convinced that the knowledge and views of each stakeholder is relevant and needs to be ‘discovered’. We often act very implicitly and don’t share our knowledge and assumptions. Because of this we do not optimize assets, or to put it differently: the commercial and/ or societal benefits of these expensive systems are not as high as they could be.”
Arjen has a business background. As a red thread during his studying and working life, he always examined how organizations act in their social and physical environment. The behaviour of individuals herein is determining; individuals are driven by ambitions, fears, assumptions, beliefs, based on past experiences. With his organizational psychology specialization, Arjen has developed knowledge about people’s motivations and relates this to the physical world of technical systems’ performance. One of the core strengths of Arjen therefore is to see connections, to get to the essence and finally to work together to deliver improvements.